News

Apple Initiates USB Power Adapter Takeback Program

August 05, 2013 by Jeff Shepard

Responding to recent reports suggesting that some counterfeit and third party adapters may not be designed properly and could result in safety issues, including possible electrocution, Apple Inc. has initiated a USB adapter trade-in program. “While not all third party adapters have an issue, we are announcing a USB Power Adapter Takeback Program to enable customers to acquire properly-designed adapters for a special price of $10,” Apple said in an announcement.

“Customer safety is a top priority at Apple. That’s why all of our products — including USB power adapters for iPhone, iPad, and iPod — undergo rigorous testing for safety and reliability and are designed to meet government safety standards around the world,” the announcement continued.

Starting August 16, 2013, anyone having concerns about any Apple USB power adapters can drop them off at an Apple Retail Store or at an Apple Authorized Service Provider. Apple will ensure that these adapters are disposed of in an environmentally friendly way. And anyone needing a replacement adapter to charge an iPhone, iPad, or iPod, is urged to get an Apple USB power adapter. For a limited time, you can purchase one Apple USB power adapter at a special price — $10 USD or approximate equivalent in local currency.

To qualify, you must turn in at least one USB power adapter and bring your iPhone, iPad, or iPod to an Apple Retail Store or participating Apple Authorized Service Provider for serial number validation. The special pricing on Apple USB power adapters is limited to one adapter for each iPhone, iPad, and iPod you own and is valid until October 18, 2013.

According to the announcement: Due to the complexity of testing required to detect an unsafe or counterfeit adapter, Apple Retail and Apple Authorized Service Providers cannot advise you on the authenticity or safety of your adapter. We are offering this special takeback program for any USB power adapter made for use with iPhone, iPad, and iPod for which you have concerns.